Lubna Shawwa joins Operational Excellence as Continuous Improvement Program Manager

We are pleased to welcome Lubna Shawwa to Operational Excellence as Continuous Improvement Program Manager, reporting to Alex Fiuza, Service Excellence Transformation (SET) Project Senior Manager.

Prior to joining UBC, Lubna was the Senior Lean Optimization Consultation, Lean COE at Sun Life, where she helped develop and manage the practices and tools used to deliver organization’s Lean Management System and continuous improvement projects.

Leveraging her robust experience in continuous improvement and problem solving, in addition to her passion for driving efficiency and collaboration, Lubna will play a key role in enhancing and delivering continuous improvement projects across UBC.

Lubna holds a Bachelor of Commerce, Marketing from Concordia University and a Masters in Bachelor Administration from John Molson School of Business, as well as certifications in Change Management and Lean Six Sigma Green Belt.