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Facilities’ Stores team applying Lean Six Sigma to reduce order pick time

Sean Zheng, a Store Operator from Municipal Services within UBC Facilities and Lean Six Sigma Yellow Belt graduate, recently implemented a simple yet effective process improvement that resulted in a 50% decrease in average custodial order pick time.

Launching the Lean Six Sigma Community of Practice (CoP)

Operational Excellence is launching a Community of Practice (CoP) for Lean Six Sigma practitioners across UBC through its first community meeting, which will begin with a speech from Karamjeet Heer, Interim Vice-President, Finance. 

June Update: UBC’s progress with Lean Six Sigma Training

Since our last update in March, Operational Excellence has coached one additional cohort of managers and leaders through the Sponsor Leadership Training, and two cohorts of staff through yellow belt training.

Operational Excellence capturing over 150 continuous improvement projects in the project pipeline

Operational Excellence has captured 156 projects in our project pipeline, in addition to 57 yellow belt and 8 green belt projects delivered as part of the Lean Six Sigma training program. On June 6, three projects from Facilities and Financial Operations within VPFO received approval from the project prioritization steering committee to begin.

Operational Excellence celebrates Lean Six Sigma Yellow Belt Graduates in inaugural celebration event

On May 25, Operational Excellence hosted its first ceremony event at the Great Hall North to celebrate the Lean Six Sigma Yellow Belt graduates’ achievements and hard work. The graduates’ continuous improvement projects were hung up on the wall for display, offering the opportunity to show how they’ve applied the new tools at work and learn about each other’s projects.

Change Management toolkit available

Change management consists of strategies and activities designed to support people as they transition through change. The UBC Human Resources Organizational Change and Transition team offers information, tools, and support on change management.

Lance Adams

Business Analyst, Safety & Risk Services (SRS)

Lubna Shawwa

Continuous Improvement Program Manager

Delivering continuous improvement projects for the university

There are currently 126 continuous improvement projects captured in the pipeline and 60% of these projects have been completed or are in progress. For details on the types of projects being submitted and their status, visit the Operational Excellence website. 

Introducing the Continuous Improvement Community of Practice (CoP)

Operational Excellence is currently building a Community of Practice for Lean Six Sigma graduates to connect and exchange knowledge and best practices. Learn more about the CoP and how it helps promote a UBC-wide continuous improvement culture.

Update on UBC’s progress with Lean Six Sigma Training

Since launching Lean Six Sigma training last year, Operational Excellence has coached three cohorts of staff through yellow belt training and one cohort through green belt training. View a detailed breakdown of program participants.

Lubna Shawwa joins Operational Excellence as Continuous Improvement Program Manager

Leveraging her robust experience in continuous improvement and problem solving, in addition to her passion for driving efficiency and collaboration, Lubna will play a key role in enhancing and delivering continuous improvement projects across UBC.

How does Operational Excellence measure success? 

In July 2021, we began to roll out Lean Six Sigma White Belt training across the VPFO portfolio. Now that the tools and knowledge to support and lead successful continuous improvement projects are beginning to spread — how do we measure our success?  In Operational Excellence, we measure success through Benefits Realization Management (BRM).