MBA, PMP, PROSCI
Service Excellence Transformation (SET) Project Senior Manager
Alex brings to the Operational Excellence team over 20 years of professional experience in delivering large-scale, complex, and strategic business transformation initiatives. Prior to joining UBC, Alex has worked with organizations across industries in Singapore, Japan, Brazil, and the United States.
Leading the development of a new framework to manage and deliver continuous improvement initiatives within UBC, Alex helps maximize the university’s investments in technology and transform the way we deliver service.
With an MBA and certifications in PROSCI Change Management and Project Management, in combination with robust industry knowledge, Alex excels in improving performance by leveraging on people, processes, technology, and organizational design.