Operational Excellence

Welcome to UBC Operational Excellence. We are passionate experts collaborating to move the culture at UBC towards continuous improvement. We work to achieve efficient and effective service delivery by challenging the status quo and introducing new ways of thinking.

Continuous Improvement Projects

We work with units across UBC to make business operations more efficient and effective.

Business Intelligence Reporting

We track initiatives, report on progress, and celebrate success.

Training & Coaching

We have partnered with UBC’s Sauder School of Business to offer the training and tools you need to deliver on projects.

News & Events

April 20, 2022

Change Management toolkit available

Change management consists of strategies and activities designed to support people as they transition through change. The UBC Human Resources Organizational Change and Transition team offers information, tools, and support on change management.

March 24, 2022

Delivering continuous improvement projects for the university

There are currently 126 continuous improvement projects captured in the pipeline and 60% of these projects have been completed or are in progress. For details on the types of projects being submitted and their status, visit the Operational Excellence website. 

March 21, 2022

Introducing the Continuous Improvement Community of Practice (CoP)

Operational Excellence is currently building a Community of Practice for Lean Six Sigma graduates to connect and exchange knowledge and best practices. Learn more about the CoP and how it helps promote a UBC-wide continuous improvement culture.