Operational Excellence

Welcome to UBC Operational Excellence. We are passionate experts collaborating to move the culture at UBC towards continuous improvement. We work to achieve efficient and effective service delivery by challenging the status quo and introducing new ways of thinking.

Continuous Improvement Projects

We work with units across UBC to make business operations more efficient and effective.

Business Intelligence Reporting

We track initiatives, report on progress, and celebrate success.

Training & Coaching

We have partnered with UBC’s Sauder School of Business to offer the training and tools you need to deliver on projects.

News & Events

August 30, 2021

Newly added Yellow Belt Project Tool Vault

As more team members complete their Yellow Belt training over the next few months, Operational Excellence has added some helpful resources, including checklists and templates, that will guide you to produce a comprehensive Lean Six Sigma report.

August 16, 2021

Making the MOST of a problem with Lean Six Sigma

Last week, we learned all about the DMAIC framework and how it serves as a driver of change. In the final part of this series, we will discuss the importance of creating a problem statement and how it helps you make effective and sustainable change at UBC.

August 6, 2021

How Lean Six Sigma drives change at UBC and beyond

In part one of this series, we looked at a foundational understanding of Lean Six Sigma. We learned that Lean Six Sigma is a process-focused approach to driving operational excellence across functional areas. This week, we’ll focus on how Lean Six Sigma can be used across UBC to make better business decisions and drive operational excellence.