Welcome to UBC Operational Excellence. We are passionate experts collaborating to move the culture at UBC towards continuous improvement. We work to achieve efficient and effective service delivery by challenging the status quo and introducing new ways of thinking.

Continuous Improvement Projects

We work with units across UBC to make business operations more efficient and effective.

Business Intelligence Reporting

We track initiatives, report on progress, and celebrate success.

Training & Coaching

We have partnered with UBC’s Sauder School of Business to offer the training and tools you need to deliver on projects.

News & Events

May 23, 2023

Getting ready for UniForum: Support resources for participants available

UBC is getting ready to participate for the fifth time in the UniForum benchmarking program. If you’ve been contacted to act as a Primary Contact or Respondent, thank you for your support of this important initiative! If you are a participant in UniForum, we have prepared some key information to help you prepare.
April 14, 2023

UBC launches fifth year of the UniForum program

This year we are launching year 5 of the program, and from May 29 to June 30 we will be collecting data relating to all professional staff at UBC, to better understand the types of activities they perform on a daily basis. Services include Finance, Human Resources, Information Technology (IT), Facilities Management, External Engagement, Research Administration, Student Support, and Teaching Development, Governance, General Administration, Library, Teach Administration, Research Facilities Support, and Complementary Activities.   
March 20, 2023

Quarterly Update: Lean Six Sigma progress across UBC as of March 2023

As of March 2023, a total of 792 certifications have been issued through the program and many Lean Six Sigma practitioners are currently delivering continuous improvement projects across UBC. Click through to view your faculty or unit’s progress with Lean Six Sigma completion.

Read more news